Purpose: To ensure the smooth operation of Tower Yoga and to respect the time of our instructors and fellow students, we have established the following cancellation and no-show policy. This policy aims to balance flexibility with fairness and to maintain a high standard of service for all our members. Please note, this is aimed to be a preventative measure rather than a penalty. Demand for our classes are high, no-shows and late cancels limit other members from participating in classes and is disruptive to our member community. All cancellations must be made through our online booking system on the app or website. We will not accept late cancels on the phone or email.
Cancellation Fees:
1. Early Cancellation (Before 2 Hours of Class Start)
- Fee: $0
- Details: You may cancel your class reservation free of charge up to 2 hours before the scheduled start time of the class. To cancel, please use our branded app or the website.
2. Late Cancellation (Within 2 Hours of Class Start)
- Fee: $10
- Details: If you cancel your reservation within 2 hours of the class start time, a late cancellation fee of $10 will be applied. This fee helps us manage last-minute changes and make space available for other students.
3. No-Show
- Fee: $10
- Details: If you do not show up for your reserved class and have not canceled your reservation, a no-show fee of $10 will be charged. This fee covers the cost of reserving a spot that could have been used by another student.
We appreciate your understanding and cooperation. By adhering to this policy, you help us provide the best possible experience for all our students and instructors. Spaces in our classes are precious, so is the instructor’s time. Please do not ask us to break this golden rule, it is in place to ensure that all members have a positive experience and to deter consistent no shows and late cancellations. Thank you for being a valued member of our yoga community!